Terms & Policies

About Us

Welcome to Wooden Puzzle Games! We are based in the North of Thailand and are popular for selling 100% genuine handmade Puzzles, Games, Wedding Guestbook, Board Games and Toys, which are crafted by the Thai locals. Also we have some beautiful handcrafted Wooden Products in our shop.

Discover the magic of our Wooden Puzzle Games, Board Games and Children's Toys! The great variety of our handmade puzzles leave any puzzle fan's heart beat high! The puzzles also require educational skills, mathematical thinking, social skills, and most importantly they are fun! Our products are all produced from environmentally friendly wood. This means that no environmental pollution during the manufacturing process and also afterwards arises. Wood products are important and right for our future!

Enjoy play the puzzles and games alone or with friends and family!

 

Head Office

Wooden Puzzle Games, Syra Mettier, Italienische Strasse 2H, Andeer 7440, Switzerland

Warehouse

Wooden Puzzle Games,  Nawarut Areemit Nimmo, 536/26 M.4, T. Saansailong, A. Sansai, Chiang Mai 50210, Thailand

Contact us via contact form

Thank you!

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Shipping Policy

1. We will process your order as quickly as possible and send it by registered mail to you. (This means that it needs someone to accept the packet and to sign). Check all your data if they are correct! Telephone number, e-mail address and shipping address. Tracking you can follow here! (Tridomino games will also be shipped from our head office and will not get a tracking number - thanks for your understanding!)

2. The delivery time may vary due to public holidays, countries, the customs regulations. Normally delivery takes 7 to 25 business days. We have no control over the parcels! Thank you for your understanding.

3. Standard shipping via SAL (Surface Air Lifted) upgrade to air shipping is available!

4. Shipping AIR - Shipping time:

• USA and Canada 15 to 30 working days
• Australia 5 to 12 working days
• Europe and Great Britain 5 to 15 working days
• Rest of the World - 7 to 20 working days

Information provided without guarantee!

Payment Policy

1. All payments are handled through Paypal.

2. Credit card payments can also be performed via Paypal. You do not need a Paypal account. You have till the industry standard security measures and the buyer protection.

3. For orders from abroad is responsible for the acquisition of additional costs such as VAT. and customs duties to the buyer.

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Return Policy

1. You can send up to three days after receiving the goods back without giving reasons. Goods must be as before shipment in the same condition, if not we cannot accept the return.

2. All cost of return shipping is in the responsibility of the buyer.

3. Please kindly contact us first if you are not completely satisfied with your purchase.

4. In the case of a negative feedback without contacting us before, we will not allow refund.

5. Opened packages by customs no costs will be refunded. The risk must be carry 100% by the buyer.

6. There are no shipping charges refunded.

7. Check shipping status with the tracking number that we give to you in the mail.

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Terms & Conditions

1. Unfortunately customs forms can not be declared with 'gift'. We ask for your understanding.

2. Please let us know if your delivery address is different from your Paypal Adress.

3. Taxes must be paid by the buyer and must be specified at customs! There are no taxes taken over from us!

 

Puzzle Sets

Brain Teaser Puzzles

Board Games

Kids Puzzle